FAQ

Question: What is the estimated delivery time?

Answer: Processing takes 1–2 business days after order confirmation. Standard shipping is 3–7 business days domestically.expedited options are available at checkout. A tracking number is provided once shipped.

Question: What is your return and refund policy?

Answer: Returns are accepted within 30 days of delivery in unused, original condition with packaging. To start a return, contact our support team or use the returns portal. Refunds are issued to the original payment method within 3–5 business days after inspection. Custom or final-sale items may be excluded.

Question: Do you offer international shipping?

Answer: Yes, to selected countries. International orders may incur duties, taxes, and fees upon delivery. Typical international shipping takes 5–15 business days, depending on location.

Question: How do I assemble or install the product?

Answer: Our products include clear, step-by-step assembly instructions with diagrams. Basic tools are usually required, and assembly typically takes 10–30 minutes. If you need help, we offer troubleshooting guidance and support.

Question: What materials is this product made from and how do I care for it?

Answer: Materials vary by product but often include durable frames and smooth-surface panels. Care involves wiping with a damp cloth and avoiding abrasive cleaners. Keep away from prolonged direct sunlight and moisture.

Question: Can I change or cancel my order after placing it?

Answer: You can request a cancellation or change within a short window before the order ships. Contact our support team as soon as possible to assist.

Question: Do you offer warranty on your products?

Answer: Yes, most items come with a limited warranty covering manufacturing defects for a specified period. Please refer to the product page or warranty card for details.

Question: How can I track my order?

Answer: You’ll receive a tracking link by email once your order ships. You can also track your order from your account dashboard.

Question: Do you offer bulk or wholesale pricing?

Answer: We do offer bulk or wholesale options. Please contact our sales team with your quantity and delivery location to receive a quote.

Question: How do I contact customer service?

Answer: Email Manchestory@gmail.com or call +968 7845-1445. Live chat is available during business hours on our website.